Course Name |
Cost |
Date/Time(s) |
CRN # |
Campus Locations |
Registration |
$119 |
TBD |
TBD |
CSPD 486 Customer Service Excellence
Each person makes a difference in creating and sustaining customer service excellence. How can you focus on the critical factors that make the difference? Do you know who your internal and external customers are? How do you clarify their important needs and concerns? Using some of the latest benchmarking methods, you’ll put together your own personal customer service excellence plan.